Associate Director, Account, The Marketing Arm - She Runs It

Associate Director, Account, The Marketing Arm

By She Runs It

Associate Director, Account

Company: The Marketing Arm
Location: Chicago, IL

We are what we believe. We believe in the power of creativity. Creativity that makes people think, feel and then act. Creativity brimming with bravery and vision, heart and humor, imagination and truth. We believe that brands should stand for more than what they’re selling. With culture as our playground and imagination as our craft, we help our clients change minds, win hearts and create memories. We believe that good people are the key to creating great work. Our halls are filled with passionate thinkers and makers, seasoned experts and rising stars, who unleash each other’s brilliance and celebrate each other’s wins as a team. Together we bring ideas from the page into the world, ideas that are so audacious, so meaningful, so original, that they couldn’t come from you, only we. We are TMA. Creativity that matters.

Job Overview: TMA is looking for an experienced Associate Account Director with expertise in integrated brand marketing to join our agency in Chicago, IL. This person must be a creative and strategic leader with the ability to work in a fast-paced environment. The Associate Account Director will help drive the brand relationship, thinking and deliverables. They’ll meet stringent deadlines with a do-what-it-takes attitude, anticipate and solve problems, successfully delegate project responsibilities while retaining accountability for results, and manage, motivate and lead internal teams and agency partners. Experience with overseeing client services, strategy, operations, retention and growth for consumer service industry brand required. You are a brand steward and the best partner a Client can have. You live to give brands voice and relevance and bring them to life through integrated marketing disciplines. You’re a leader, a collaborator and mentor. You are big picture while managing minutiae. You generate ideas and excel at problem-solving.


  • Act as senior Client account liaison to drive Client relationship, scope of work, planning and multi-discipline deliverables
  • Team and partner development, management, mentoring and growth, and cultural representative
  • Provide big picture oversight on brand positioning, objectives, strategy and legal considerations
  • Drive integrated marketing that grows Client’s brand perception and exceeds Client’s brand objectives (ROI and KPAs) while remaining within budget
  • Demonstrate knowledge of content development, curation and storytelling
  • Direct and oversee all account planning, strategy, testing/insights, creative development, Client presentation, campaign and project execution, measurement, and reporting
  • Manage, motivate, and mentor account team, providing direction, input and approvals on all work, including strategy documents, briefs, POVs, estimates, timelines, presentations, creative, and reporting
  • Support and in some cases, lead Client planning and presentations
  • Support leadership in managing integrated agency team relationships, driving collaboration
  • Budget planning and responsibilities
  • Develop and maintain account management succession planning
  • Report status, needs, results, and successes to agency management
  • Integrated (360) digital experience, from planning to execution



  • Bachelor’s degree. MBA or Master’s a plus
  • Senior level professional with 6-8 years account management experience in an agency environment, ideally within the business-to-consumer service industry space
  • Minimum 5 years in supervisory role
  • Expertise in brand marketing with comprehensive experience in integrated marketing, including traditional and digital marketing
  • Excellent client partner and brand advocate
  • Exceptional leadership and communication skills, and attention to detail
  • Able to manage multiple assignments and to deliver projects on schedule, on brand, and on budget
  • Ability to work proactively and autonomously in critical situations
  • Travel as required
  • Computer proficiency including Microsoft suite of products
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